Crisis Communication Skills
online training

Be prepared to weather the storm

Want to know how to successfully communicate during a crisis?

Our virtual Crisis Communication Bootcamp is for you!

  • We'll give you the confidence, knowledge, and tools you need to expertly manage the all-important communications for your business when (not if!) a crisis happens.

  • We'll share best-practice communication processes to make sure you're helping your business to protect its reputation.

  • You'll learn how to identify the crisis risks in your business, develop crisis response communication, and position yourself as the strategic advisor

Woman sitting at a desk with headphones and a microphone, smiling and waving at laptop screen

Get on the waitlist for 2025

Our 2024 series is now complete. To be the first to know when our 2025 series opens for registration, please add your name to the waitlist - click the button below.

Who is this course for?

This course is for anyone who might end up being in a position where they need to communicate during a crisis, including:

  • team leaders

  • communication professionals

  • business owners

  • client-facing teams, and

  • everyone in between!

It doesn't matter if you have one year of experience or 30, this course caters for everyone.

What’s involved?

Join a one-hour webinar every day for five days, where we'll introduce you to crisis communication and start building your plan.

There’s also two live Q&A sessions during the week, so you’ll have plenty of time to pick our brains.

What’s included?

One-hour live webinar every day for five days

Two live Q&A sessions

All the templates you’ll need: crisis communication plan, key message matrix, and more

Non-boring learning drawing on real-life case studies

Access to all materials, including lesson recordings, for 12 months after your session

  • This course will help prepare you and your business for responding to a crisis, and understanding the critical work you need to do BEFORE the crisis occurs. It is engaging and Mel is a superstar who really knows her stuff! You won't regret taking this course!

    Kylie Dawson, Astute Early Years Specialists

  • The Crisis Comms Workshop was an exceptional experience, well-presented with a captivating facilitator. The workshop offered a perfect blend of theory and hands-on exercises and fostering collaboration. Highly recommend for anyone interested in being better prepared when a crisis impacts your business or place of work.

    Bec Donaldson, Astute Early Years Specialists

  • Any communicator who is serious about protecting their company's reputation and honing their craft should do this course. It's very practical, relatable, and interesting and will equip you with the knowledge and the tools to prepare your business to communicate effectively during a crisis. Do it, you won't regret it.

    Course graduate

How much does it cost?

BEST VALUE

One-time payment of

$775 AUD

CONVENIENT

Two monthly payments of

$390 AUD

BUDGET

Four monthly payments of

$200 AUD

A 50% discount is on offer for eligible full-time tertiary students. Email us to find out more.

Course outline

  • In our first session, we'll cover: the difference between issues and crises; types of crises that can impact businesses; how to identify and classify the risks; and business continuity planning.

  • Before you start thinking about comms, you need to consider the broader organisational management of a crisis. On day two we'll cover: crisis management planning and processes; crisis communication principles; and roles and responsibilities.

  • Now that we've covered off the foundations, it's time to get stuck into the nitty-gritty of crisis comms planning. On day three we'll cover: developing your crisis communication plan; the crisis comms process; how to prioritise your communication; managing crisis communication channels; and developing key messages.

  • The media has a role to play, and how you work with them can make all the difference to your business's reputation. On day four we will cover: the 'golden hour' of crisis communication; social media during a crisis; and working with the media.

  • Leadership is critical to the internal and external communication during a crisis. And we know many crises can last a very, very long time. So on our final day we'll cover: the role of leadership communication during a crisis; and crisis recovery communication and tactics.